Clinical Clarity
We believe an informed client is an empowered client. Here you will find clear, science-backed answers to your questions about our technology, our formulas, and our protocol
What does "Clinical Grade" actually mean at Solaar?
For us, "Clinical Grade" is not a marketing term; it is our operational standard. It means that every product we offer, from devices to formulas, is developed and validated based on the same principles of safety, efficacy, and scientific evidence used in a professional clinical setting. Our formulas are engineered for maximum bioavailability, and our technology is optimized for proven, real-world results, all under the guidance of our founding medical partners.
Are Solaar Clinical products a replacement for professional treatments?
No. Our philosophy is that Solaar Clinical products are the essential bridge between your professional treatments. They are designed to be a powerful, at-home protocol to maintain, protect, and amplify the results you achieve in a clinic. We work in synergy with your professional care provider to create a complete, 360-degree ecosystem for your skin health.
Who formulates your products?
Our entire product ecosystem is developed through a unique collaboration between leading cosmetic chemists and practicing physicians, including our co-founders. This ensures that every formula is not only rooted in the latest scientific research but is also practical, safe, and effective for long-term, at-home use.
What is your shipping policy?
We offer complimentary, tracked worldwide shipping on all orders over $50. Our commitment is to deliver your Solaar Clinical system to you, wherever you are, without borders or exceptions. Orders are typically processed within 24 business hours and you will receive a tracking number as soon as your order is dispatched.
What is your return policy?
We stand behind our clinical results with a 30-Day Results Guarantee. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a full refund, no questions asked. For our devices, like The Aurora Mask, we also offer a Lifetime Quality Promise against any manufacturing defects. Your peace of mind is our priority.
How can I be sure I'm choosing the right products for my skin?
We understand that clinical skincare can be complex. That is why we designed our product ecosystem to be focused and synergistic. We recommend starting with The Aurora System as your foundational protocol. If you have specific questions about integrating Solaar Clinical into your existing routine, our specialist team is available for a complimentary consultation via our Contact page.
Are your products tested on animals?
Never. We are unequivocally committed to cruelty-free practices. None of our products or their individual ingredients are ever tested on animals.
